Highlights

• 170 targets set across the Group, 141 are complete, 22 partially complete
• Stakeholder roundtables took place locally in all of our businesses for the first time
• We have conducted branch surveys throughout the year, speaking to approximately 30,000 customers per month
• We were included in the FTSE4Good index for the third consecutive year
• We commissioned a review by SAM Research and received a score of 62% against a financial service sector average of 38% and a top score of 73%.
• Our community investment rose to