The human face of finance
Profile
GRI index: Profile
We use the Global Reporting Initiative (GRI) 2006 G3 Sustainability Reporting Guidelines, published in October 2006 for our reporting.
We have completed the Financial Services Sector Supplement which is G3 Guidelines plus sector specific content. Our assessment is that the content and quality of this report meet GRI G3 Application Level A. This year, we've taken the extra step of having our GRI submission third-party checked.
| GRI G3 Guidelines | Level of reporting | 2010 Comment |
|---|---|---|
| 1.1 Statement from the CEO i | 1 | IPF Annual Report 2010/Chief Executive Officer's Review/Overview p10
CR Homepage/Approach/CEO message |
| 1.2 Description of key risks and opportunities i | 1 | IPF Annual Report 2010/Chief Executive Officer's Review/Principle Risks p30
IPF Annual Report 2010/Chief Executive Officer's Review/Our strategy p12 CR Homepage/Approach/Responsible business/Key issues IPF Annual Report 2010/ Chief Executive Officer's Review/How we do business/Global change management programme p16 IPF Annual Report/Director's report/Governance/Internal control and risk management p69 CR Homepage/Approach/Stakeholders/Stakeholder feedback CR Homepage/Approach/New markets CR Homepage/Performance |
| 2.1 Name of reporting organisation i | 1 | International Personal Finance plc |
| 2.2 Primary brands products and/or services, The reporting organisation should indicate the nature of its role in providing these products and services, and the degree to which it utilises outsourcing i | 1 |
Our only brand is the Provident brand. IPF does not outsource services other than using self employed agents in most markets to issue loans and collect repayments. From time to time we may engage the use of external call centres.
Further information on our services is available at: IPF Annual Report 2010/Group at a Glance/Our Company p2 IPF Annual Report 2010/Financial Review/Robust Investment Proposition/A resilient business model p55 |
| 2.3 Operating structure of the organisation and major divisions, operating companies, subsidiaries and joint ventures i | 1 | IPF Annual Report 2010/Group at a glance/Our Group p2
IPF Annual Report 2010/Notes to the financial statements/Note 13. Investment in subsidiaries p105 |
| 2.4 Location of organisation's headquarters i | 1 | Registered office: International Personal Finance plc Number three Leeds City Office Park Meadow Lane Leeds LS11 5BD |
| 2.5 Number of countries where the organisation operates, and the names of the countries with either major operations or that are specifically relevant to the sustainability issues covered in the report i | 1 | IPF Annual Report 2010/Group at a glance/Our Group p2 |
| 2.6 Nature of ownership and legal form i | 1 | UK plc listed on the London Stock Exchange |
| 2.7 Markets served (including geographical breakdown, sectors served, types of customers/beneficiaries) i | 1 | IPF Annual Report 2010/Group at a glance/Our Group p2
CR Homepage/CR in Practice/Our customers (paragraph 2) IPF Annual Report 2010/ Chief Executive Officer's Review/Our business model p14 |
| 2.8 Scale of reporting organisation, including number of employees, net sales (for private sector organisations) or net revenues (for public sector organisations; and total capitalisation broken down in terms of debt and equity (for private sector organisations) and quantity of products and services provided and companies encouraged to provide further information - total assets and breakdowns by country/region of sales/revenues by country/region that make up 5% or more of total revenues/costs and employees i | 1 |
IPF Annual Report 2010/Group at a glance/Group statistics p3
IPF Annual Report 2010/Chief Executive Officer's Review/Key performance indicators p38 IPF Annual Report 2010/Notes to the financial statements/Note 21. Risks arising from financial instruments continued/Capital risk p114 |
| 2.9 Significant changes during the reporting period regarding size, structure or ownership, including: the location of, or changes in operations including facility openings, closings and expansions and changes in the share capital structure and other capital formation, maintenance and alteration operations i | 1 | There have been no significant changes during the reporting period regarding size, structure or ownership |
| 2.10 Awards received in the reporting period i | 1 | CR Homepage/Approach/Stakeholders/ Benchmarking and Awards |
| 3.1 Reporting period for information provided i | 1 | Calendar year 2010 |
| 3.2 Date of most recent report if any i | 1 | International Personal Finance Annual Report and Financial statements 2010 |
| 3.3 Reporting cycle i | 1 | Annual |
| 3.4 Contact point for questions regarding the report and its context i | 1 | corporate.responsibility@ipfin.co.uk |
| 3.5 Process for defining report content, including determining materiality, prioritising topics within the report and identifying the stakeholders that the organisation expects to use the report. Include an explanation of how the organisation has applied the Guidance on Defining Report Content and the associated principles i | 1 | CR Homepage/Reporting/Basis for Reporting/Deciding what to report
We have utilised the GRI's guidance on defining reporting content to ensure that our reporting is material, inclusive to stakeholders, is set within the sustainability context and is complete. |
| 3.6 Boundary of the report (e.g. countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers) See GRI Boundary Protocol for further guidance i | 1 | CR Homepage/Reporting/Basis for Reporting/Reporting period and scope |
| 3.7 State any specific limitations on the scope of the report. If boundary and scope do not address the full range of material economic, environmental, and social impacts of the organisation, state the strategy and the projected timeline for providing complete coverage i | 1 | CR Homepage/Reporting/Basis for Reporting/Reporting period and scope |
| 3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations i | 1 | We currently have no pilot operations under way. We do not have any joint ventures.
CR Homepage/Reporting/Basis for Reporting |
| 3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols i | 1 | CR Homepage/Reporting/Basis for Reporting/Customer data
CR Homepage/Reporting/Basis for Reporting/Workplace data CR Homepage/Reporting/Basis for Reporting/Agent numbers CR Homepage/Reporting/Basis for Reporting/Community Data CR Homepage/Reporting/Basis for Reporting/Environment Data |
| 3.10 Explanation of the effect of any restatements of information provided in earlier reports, and the reasons for such restatement (e.g. mergers/acquisitions, change of base year/periods, nature of business, measurement methods) i | 1 |
2009 figures for agent retention and customer retention were restated due to a change in definition, this has allowed us to capture a more accurate definition of what customer retention means for our business; IPF Annual Report/Chief Executive Officer's review/Key performance indicators p34
Environmental data for the last three years has been restated in line with the latest DEFRA guidance CR Home page/CR in practice/Environment/Climate change 2nd paragraph |
| 3.11 Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report i | 1 | There have been no significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report. |
| 3.12 GRI Context Index Table identifying the location of the Standard Disclosures in the report. Identify the page number or weblinks where the following can be found: Strategy and analysis 1.1-1.2; Organisational profile 2.1-2.10; Report parameters 3.1-3.13; Governance, commitments and engagement 4.1-4.17; Disclosure of management approach per category, Core performance indicators, Any additional GRI indicators that were included, any GRI sector supplement indicators included in the report i | 1 | This is the GRI Index Table. |
| 3.13 Policy and current practice with regard to seeking independent assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any independent assurance provided. Also explain the relationship between the reporting organisation and the assurance provider(s) i | 1 |
CR Homepage/Reporting/Assurance
IPF Annual Report 2010/Financial statements/Independent assurance report p87 |
Third party check carried out by Corporate Citizenship. We have assessed all additional indictors and have included in this table the indicators that are materially relevant to IPF.
© 2012 International Personal Finance